Telecommunications
Telecom AI Customer Care Platform
Multilingual AI chatbot handling 2 million customer interactions monthly across voice, WhatsApp, and web channels for major telecom operator.
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Project Highlights
The Challenge
Business Challenge
Call center handled 80,000 daily calls with 45-minute average wait times. 70% of queries were repetitive balance and bundle inquiries. Agent turnover exceeded 40% annually.
Our Solution
How We Delivered
Team X deployed omnichannel AI assistant handling routine queries with seamless escalation to human agents for complex issues. Voice bot integrated with IVR system.
Results
Measurable Outcomes
82% of queries resolved without human agent. Wait times reduced to under 2 minutes. Call center costs reduced ₦450 million annually.
Technology
Tech Stack
Features
Key Capabilities Delivered
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